ABSTRACT

The role conflict is the discord between the role that the employees want to carry out and the role which they are being expected to play. The role ambiguity is the employee’s knowledge level inadequacy about the duty which he or she has to do. The role conflict and ambiguity of the employees in the business, may reverberate to the production in a negative way by decreasing the efficiency. In this study; the role conflict and role ambiguity notions are expounded, the importance of these notions is stressed and their types are specified. Afterwards; the role conflict and the role ambiguity of the employees and the relationship between them are tried to be determined in terms of some variables. The findings, which are attained as a result of the field research done, are analysed, expounded with the assistance of the tables and the final conclusions are revealed.