AN EVALUATION ON THE CONCEPT OF PATIENT-FRIENDLY IN THE PROVISION OF HEALTH SERVICES
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Research Article
VOLUME: 24 ISSUE: 2
P: 657 - 674
December 2022

AN EVALUATION ON THE CONCEPT OF PATIENT-FRIENDLY IN THE PROVISION OF HEALTH SERVICES

Trakya Univ J Soc Sci 2022;24(2):657-674
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Received Date: 17.01.2022
Accepted Date: 20.12.2022
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Abstract

The aim of this study is to examine the perceptions of patients on the concept of patient-friendliness in the provision of health services in hospitals and some variables that affect it. The population of the study consists of individuals over the age of 18 who have benefited from health services from any health institution in the last year, and the sample consists of 386 participants who volunteered to participate in the survey. Patient-Friendly Scale and Personal Information Form were used to collect the data of the study. T test and ANOVA test were used in the analysis of the data. There is a significant difference between the preferred hospital type in terms of trust and compassionate communication. There is a difference in the dimension of compassionate communication compared to the public hospital in individuals' preference for a private hospital. Individuals who prefer university hospitals have a higher level of trust than those who prefer public hospitals. The patient-friendliness of the hospitals in the provision of health services is significant in the hospital preference of the individuals. Considering that individuals take into account certain criteria in choosing a hospital while receiving health care, it is concluded that their level of knowledge and awareness about health care has increased. Although public hospitals are more preferred, it is seen that they do not meet the needs of individuals in terms of compassionate communication and trust. It can be concluded that patients focus more on the quality of health services rather than the duration of health care provided.

Keywords:
Patient Friendly, Compassion, Trust, Health Services