Abstract

Organizations communicate with the internal and external environment in order to carry out their activities and maintain their existence. The information flow of organizations with the external environment is expressed as inter-institutional communication. Inter-institutional communication is of great importance especially for public institutions whose activities are interconnected. For this reason, the aim of this study is to understand how employees working in public institutions approach various aspects of inter-institutional communication. In the study, which was based on qualitative research design, face to face interviews were conducted with 12 public employees. Written communication has become a necessity in public institutions, as well as their use in research because they are provable in terms of their answers and provide legal assurance. Among the other types of communication, it was observed that they maintained a verbal communication by telephone, face to face, as well as written communication via social media. The reason for preferring verbal communication is faster returns. In addition, it has been found that verbal communication facilitates the work, makes it quicker in emergencies, and has priority in terms of information and guidance. In case of problems in inter-institutional communication, it was found that the participants searched new methods based on the solution they experienced, developed individual solutions, preferred open communication, took care to be in control of the laws and applied to the upper authority. It was also found that there are various problems related to the lack of understanding of professional terms in inter-institutional communication.